FAQ
MURRIETA SHOP
HOW MUCH DOES MEMBERSHIP COST?
It is completely free.
WHAT ARE THE MOST IMPORTANT ADVANTAGES OF THE MEMBERSHIP?
- Be the first one to know about the new vintage releases
- Get our wines at home directly from the winery, without intermediaries.
- Buying process easier and faster.
- Check your previous orders.
- Receive our newsletter.
- Free shipment for orders over 100 € (just valid for mainland Spain).
- Upgrade for two people in winery tours.
HOW CAN I BE A MEMBER OF MURRIETA SHOP?
Click in “Register” button at the top of the screen and fill in the form.
HOW MANY SPECIAL OFFERS WOULD I GET PER YEAR?
It depends on the year. Offers are usually related to the new vintage releases.
DO I NEED TO CREATE AN ACCOUT TO BUY?
No, you don't need to sign up to buy but it is required to enjoy all the advantages.
HOW DO I KEEP INFORMED?
By email, post or sms.
CAN I BUY AS A COMPANY AT MURRIETA SHOP?
Yes.
Orders
HOW CAN I ORDER?
- At our online shop Murrieta Shop.
- By phone at +34 917 824 406.
- By email at club@marquesdemurrieta.com.
- At the winery shop located in La Rioja.
HOW CAN I MAKE A PAYMENT?
Credit card,Visa, MasterCard and American Express
IS PAYMENT SECURE?
Yes. In order to ensure the maximum level of security, MARQUÉS DE MURRIETA uses the "secure payment system”. This means that confidential payment details are transmitted directly in an encrypted form to the corresponding financial institution.
HOW DO I TRACK MY SHIPMENT?
Once your order has been shipped, you will get a notification by sms from the transport company with the tracking number.
CAN I CANCEL MY ORDER?
Yes, it is possible if your order has not been processed yet. For further assistance, please contact us by email at club@marquesdemurrieta.com or by phone +34 648 271 512.
WHAT SHOULD I DO IF MY ORDER IS INCOMPLETE OR INCORRECT?
Please, contact us by email at club@marquesdemurrieta.com or by phone +34 648 271 512.
WHAT SHOULD I DO IF MY ORDER IS DAMAGED?
If you notice that your order is damaged at receipt, you should contact us by email at club@marquesdemurrieta.com. If possible, show the damage to the transport company before they leave and send us 3 pictures of the damages.
CAN I RETURN MY ORDER IF I AM NOT SATISFIED?
You can request the return of your order within 24 hours of the receipt. Please, contact us by email at club@marquesdemurrieta.com.
After checking that returned products are in good condition, Marqués de Murrieta will refund the money within 5 natural days using the same payment method you previously used. Refund does not include shipping charges.
Shipment
WHEN WILL I RECEIVE MY ORDER?
In 2-10 working days.
WHAT ARE SHIPPING COSTS?
Our club members get free shipping on orders over 150€ (just valid for mainland Spain). In all other cases, shipping rates are calculated at the time of checkout based on postal code and weight.
WHAT HAPPENS IF I AM NOT AT HOME AT THE TIME OF THE DELIVERY?
If you are not present at the time of the delivery, the courier will leave a notice with the details to arrange a new delivery.
Marqués de Murrieta will not assume any liability if delivery cannot be completed in the following circumstances:
- Incomplete or incorrect address information provided by the client.
- Due to causes beyond the control of Marqués de Murrieta.
- Absence of the receiver.
